Troubleshooting Your Bill

  • Look at your last 12 months’ kilowatt-hour (kWh) history. The graph provided on your current bill can be helpful, or you can call Ocmulgee for help.
  • Check to be sure exactly what charges are included on the bill.
    • Are there other charges beyond electric service?
    • Have arrears been added to the total?
    • Are there miscellaneous charges added to the bill?
    • Any security light charges?
    • How about returned check charges, financing charges, etc.?
  • Check the number of days of usage. Is the number of days greater than in other months in question because of meter readings cycles?
  • Check your daily kWh average. Divide the kWh usage by the number of days in the billing period. Compare it to your average daily usage over the past several months.
  • The meter measures energy usage. Remember that a short in the wiring will cause the meter to turn. There is no such thing as a “creeping” meter. If it moves, something is using electricity.
    • Direct all of your attention away from the meter as the culprit. It is seldom the cause but often blamed. Less than 2 out of 1,000 meters are going to be wrong when tested. This includes running slowly or running fast. Most old meters will likely run slowly.